Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely happy, we offer a 30-day return policy under the conditions below.
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Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be in the same condition that you received it
- Be unused and undamaged
- Be in its original packaging
- Be carefully opened (no tears, damage, or excessive wear)
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Damaged Items
If your item arrives damaged or develops a fault, you must contact us before any return is approved.
To process a damaged item claim, please email us with:
- Clear photo or video proof of the damage
- A brief explanation of what the issue is
- Details on how and when the damage occurred
All claims must be reviewed and approved by our team before a refund or replacement is issued.
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Return Process
To start a return, please contact us via email with your order details.
If your return is approved, we will provide instructions on how and where to send your item.
Items sent back without prior approval will not be accepted.
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Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Please allow several business days for the refund to appear in your account.
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Non-Returnable Items
We do not accept returns for:
- Items that are damaged due to misuse or improper handling
- Products not in their original condition
- Items returned without approval
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Contact Us
INFO@NOVABEAMSHOP.COM
For any return or refund inquiries, please contact us via email and our team will assist you as soon as possible.